Support Resources

Below are support resources to help get you back to doing more of what matters soon. If these don’t work, please reach out to hello@getbrick.app so we can help further.

Setting up and using Brick

Setting up Brick

This guide can help you set up your Brick.

Bricking without the device

You can Brick without the device if you hold down on the Brick icon in the app for 5 seconds. 

Grayscale with Brick

Brick has a shortcut that allows users to activate Grayscale when using Brick. This guide can help set up the shortcut.

Using or resetting Emergency Unbricks

Brick offers 5 emergency unbricks to unlock the phone if you need immediate access. These can be accessed by pressing the three lines in the top right corner and pressing the “Use An Emergency Unbrick” button when Brick is activated. If you would like to reset your Emergency Unbricks, please reach out to hello@getbrick.app for assistance.

Apps not blocking correctly

All / some of my apps aren’t blocking correctly

If apps are not blocking correctly or appear as restricted with an hourglass icon, check out this guide.

Blocking Safari / Messages

Safari is able to block normally if you are using Brick in Block List mode. This guide will help set up a shortcut so Safari can’t be accessed when using Brick in Allow List mode. This shortcut can also be used for Messages, or any other app that is not blocking correctly.

Blocking Safari websites

Brick is able to block specific Safari pages based on an Apple-generated list from previously visited sites. Unfortunately we are not able to block specific websites on non-Safari browsers or customize the Safari list.

Blocking Facebook and Facebook Messenger

Some app families will be blocked together - one common example is Facebook Messenger being blocked when Facebook is selected. If an app is wrongly being blocked based on another app in the same family, you can allow by adding the app to Settings → Screen Time → Always Allowed.

Blocking Dating apps

Dating apps typically fall under the ‘Other’ category in the App Picker. Using the search bar is the best way to select the apps. If you’re having trouble accessing ‘Other’ and your Brick version doesn’t have a search bar, you can create a shortcut to work with Brick using this guide and inserting the specific app instead of Safari.

Blocking Settings for Screen Time access

This guide can help you block Settings if you’re looking to avoid accessing Screen Time Settings when you are using Brick.

Troubleshooting

App Picker crashing

We are working with Apple to improve how iOS manages the app selection screen. A few workarounds that can help:

  1. Copy and paste app names from Notes to the search bar
  2. Use the voice search option in the search bar (if available)
  3. Delete and reinstall Brick to ensure iOS syncs correctly
  4. Force quit unused apps to help reduce load times

If you’d like to submit a bug report to Apple directly, you can do so here, which also helps highlight the issue.

50 app limit

Apple’s App Selection Screen has a 50 app limit. The best way to avoid this trouble is to switch between block and allow lists if you’re reaching the limit. Using the Allow List is best if you only want a few apps to be allowed, and opposite for Block List.

Device not scanning - Ready to Scan appears

Please email hello@getbrick.app so we can help solve the specific situation. Completing the following and share results with our support team can help offer a quick resolution:

  • Send your order # or email you ordered the Brick with
  • Download the NFC Tools app and send a screenshot of the result after you try to scan the Brick
  • If the NFC Tools app does not detect the Brick and you have another phone available, try scanning the Brick with the NFC Tools app and sending us the result. No worries if no other phone is available, this step acts as a double check so we can confirm best steps.

Device not scanning - Ready to Scan does not appear

This typically results from a sync issue between iOS and Brick. Below are steps to help solve:

  • Force quit the Brick app and try to scan again
  • Restart the phone and try to scan again
  • Update Brick and iOS versions

Changing Brick Strictness

Strict mode

Prevents users from deleting the app. Strict Mode can be activated by pressing the three lines in the top right corner and toggling on ‘Strict Mode’.

Emergency Unbricks

Brick offers 5 emergency unbricks to unlock the phone if you need immediate access. These can be accessed by pressing the three lines in the top right corner and pressing the “Use An Emergency Unbrick” button when Brick is activated. If you would like to reset your Emergency Unbricks, please reach out to hello@getbrick.app for assistance.

Blocking Screen Time Settings

This guide can help you block Settings if you’re looking to avoid accessing Screen Time Settings when you are using Brick.

Logistics + returns

Cancellations

Please cancel your order in the order actions of your confirmation page or email. If the order has been shipped and the system will not let you cancel, please email hello@getbrick.app.

Changing shipping and billing address

Please use the order actions in your confirmation page or email to cancel and resubmit your order with the correct address. If the order has been shipped and the system will not let you cancel, please email hello@getbrick.app.

Return policy

We want you to be completely satisfied with your Brick purchase. If for any reason you are not happy with your product, you can return it within 30 days of the delivery date for a full refund. Customers returning after 30 days of the delivery date will be responsible for return shipping and handling costs.

Return Guidelines:

  • Eligibility: Items must be returned within 30 days of delivery.
  • Condition: Please ensure that the product is in its original condition and packaging. Any accessories or included items must be returned as well.
  • Refund Process: Once we receive your returned item, we will inspect it. If it meets our return criteria, we will issue a full refund to your original payment method within 5-7 business days.

How to Start a Return:

  • Contact our support team at hello@getbrick.app to initiate your return.
  • Provide your order number and the reason for the return.
  • We will provide instructions on how to ship the item back to us.

Thank you for giving Brick a try!

How to process a return

Please email hello@getbrick.app with your order # for a return label. We’re always trying to make Brick better, so we’d love to hear why Brick ended up not working.